the pricing work?
The rates listed
are for a one to five day rental. If you
desire to use rental items for a longer period
of time, we have weekly and monthly rates. All
charges are for time out, whether used or not.
A $50.00 minimum order applies to all rentals.
How and when do I pay?
Payment is due before items are released to
the customer. We accept Debit, Visa,
Mastercard, cheques or cash. Businesses may
set up charge accounts upon credit approval.
When should I make my reservation?
For large events and tents, we suggest you
call as soon as you have determined your guest
list. We carry the largest inventory of tents
in North East, Calgary, however we are unable
to predict who will reserve what and when. For
smaller events, usually a week or two will
suffice. Early planning ensures product
availability. We do ask for a non-refundable
deposit of 25% to confirm a reservation. The
reservation fee is your assurance that the
items requested will be available on the day
you request. Cancellations may be made up to a
week prior to the event, afterwhich the entire
invoice must be paid. We require a Visa or
Mastercard number in order to process any
What about changes in my order?
If a portion of the equipment scheduled for
delivery/pick up is cancelled less than one
week prior to delivery/pick up date, the
charges for this equipment shall be due and
payable as per the agreement. Additions to an
order are welcome but subject to availability.
A $10.00 administration fee is applied to
changes made within 48 hours of the rental.
When should I pick up and return my
Items may be picked up the day before the
event and returned the following business day,
by 11:00 a.m. (to avoid late charges).
Is there a delivery charge?
Most items can be transported by the
customer however delivery is available. Please
call our office at (403) 280-3128 for a
quotation on delivery. Our drivers are
instructed to stack rental items and should be
ready for pick up the same way. Please have
all rental equipment (except tents) folded,
stacked, bagged and crated ready for pick up.
We do not dismantle and clean up your party.
Our labour rate is $30.00 per man-hour if we
have to take down and fold tables and chairs
and hunt for our equipment. If our driver
cannot locate the items or get access to where
they are, the delivery or pickup fee will
apply and be charged a second time for the
return trip. Please remove everything from
under the tent after your party. We must
charge an additional pick-up fee if we have to
come back later.
When do you deliver/pick up?
Deliveries are usually made the day of the
function (if it falls Monday-Friday) or one
day earlier. Pickups are done on the next
regular business day after your event. The
delivery and pick up dates will be noted on
your rental agreement at the time you place
What time of day will my equipment
Our hours of operation are 8 a.m. to 5 p.m.
Monday–Friday (May thru September) and 9 a.m.
to 4 p.m. Monday–Friday (October thru April).
Each of our trucks have many stops during one
day. Schedules are made one day ahead.
Do you have out of town delivery
and pickup service?
Yes, charges for delivery/pickup are based
on the size of the order, the kilometre
distance from our shipping dock and the amount
of handling required by our delivery
personnel. We can also ship via a common
carrier where appropriate. Please call our
office for further details.
Can you deliver without my being
Yes, provided there is a secure area which
is protected from the elements where the items
may be left and you have already signed and
faxed back a rental contract to our office.
These arrangements must be made prior to the
delivery or pick up. Please call our office
with instructions as to where the equipment is
to be left. If you are not home and we have no
instructions, it will cause a delay and an
extra cost to you for rescheduling a truck.
Will my rental equipment be set up
and taken down?
Set up and take down services are available
at an additional charge. These arrangements
MUST be made in advance of delivery and pick
What is my responsibility for the
Responsibility for equipment remains with
the renter from the time of receipt to the
time of return. Tables and chairs should be
taken down and stacked in a single location
for pick up. Linens should be refuse-free and
dry to prevent staining and mildew. All linen
should be returned in the containers or linen
bags provided. Any mildewed linen returned in
plastic bags will be charged to the customer.
Items not meeting these conditions are subject
to additional fees. Customers are responsible
for all breakage and lost equipment including
containers . All items should be secured and
protected from the elements, theft or damage.
Shortage must be reported prior to the event
or the invoice quantities will be considered
Do I have to wash the linen?
No, we take great pride in our in-house
linen service and ask that you do not launder
the linen. Please shake out the linen to
remove any debris. Do not pack them in plastic
bags, please use the bags provided. Soiled
linen left in plastic bags will mildew. Any
tablecloth damaged by wax or burns will be
charged to the customer. Please keep candle
What about losses?
We charge for missing as well as damaged
items at retail replacement value.
What if I would like to rent something not
on the price list? We are constantly adding
new items to our rental inventory. If the item
is not listed, please call and ask, we
probably have it.
What size of tent do I need?
First, determine how many people you want
to accommodate at any one time for your event.
Then refer to our”Space Requirement Chart" for
easy guidelines. Remember to consider adding
additional space for buffet tables, bars,
dance floors or whatever your situation may
call for. After you’ve added all those numbers
up you’ll have the total size you need. Then
see which tent has close to (or slightly
larger) the same square footage and that’s the
one you want.
When do you install and remove a
tent for my party?
If your party is on a Saturday for example,
we usually install the tent on Thursday or
Friday depending on when your function starts.
Sometimes even earlier depending on the
situation, weather factors and how many
projects might be scheduled for that week and
where they are located. Pickup is most often
scheduled for Monday but we will ask you for
the event start and end time to determine
exactly when the best time for pick up would
be. For most events, there is no cut and dried
time for installation and strike because of
many different factors but we always strive to
be flexible and accommodate the needs of our
customers balanced with what is possible for
our tent crew to do in a day.
Is there any time of year that
party tent rentals are not possible?
All Shelter is the exclusive supplier of
tents to the North Bay Heritage Festival and a
major supplier of tents to the Canadian
National Exhibition in Toronto. Therefore
rentals on the Civic Holiday weekend, as well
as weekends prior to and following must be
booked months in advance in order to allow for
proper scheduling and product availability.
Do I need a floor in my tent?
In most cases you do not. Sometimes you
might want a floor other than for dancing on
and yes we can provide those. Flooring rents
for $1.50 per square foot.
Do you provide decoration service
We have pole drapes, tent liners, and
special lighting available to decorate you
event. We also carry wedding arches, flower
stands, roman columns and urns, candelabras
and candle lamps. See the accesories section
of our price list for complete details.
Do you have tents for Barbequing
Yes, we have specific tents (MQ10 and MQ20
only) assigned to BBQ parties. You MUST tell
us in advance and we’ll make sure that you are
given one of these tents. Once a tent has been
used to BBQ near it becomes virtually useless
for anything else. If you do not warn us that
you will be BBQ’ing near our tents and you
smoke up or ruin one of our tents in this
manner we will charge you for the replacement
cost of the fabric.
What size of tent can I install
We have MQ10 and MQ20 tents available for
do-it-yourself set ups. There is no colour
choice available for do-it-yourself
installations. You can easily join two or more
similarly sized tents with our unique gutter
system. These tents require very little
manpower to setup or take down. Comprehensive,
easy to follow instructions are sent with each
tent. The longest part in any of our
do-it-yourself tents is 9'3” long so a ½ ton
truck with a full-length box is the smallest
you can pick the tent up in.
Who is responsible for the security
of tents from vandalism or other damage?
Fortunately we have had very few incidents
over the years however you are responsible for
any damages caused by vandalism or unruly
guests to any of the rental equipment. Often
our customers arrange for overnight security
service to assure nothing happens.
How do you anchor tents?
We use 30" steel stakes which driven into
the ground. Our Peak Marquee tents are staked
through the base of the leg and our Peak Pole
tents have guy ropes which are staked into the
ground. Generally there are two stakes per
leg, however this may vary depending on the
size of the tent, ground conditions, wind load
and length of rental. When you book a tent, if
your setup surface is anything other than
grass, it is important that you let us know.
We have special methods and devices used for
various anchoring situations. Underground and
overhead utility locates are the customer’s
responsibility and must be completed prior to
What are your general rental terms
- The rates listed are based on a one to
five day rental period.
- Items may be picked up the day before
the event and returned by 11:00 a.m. the
following business day (to avoid late
- Responsibility for equipment remains
with the lessee from the time of
delivery/pick up to the time of return to
- All underground and aboveground line
locates are the responsibility of the
customer and must be obtained prior to tent
- Rented items must be secured when not in
use and protected from the elements.
- Any damaged or missing items will be
charged to the customer.
- Any shortage must be reported prior to
the event or the invoice quantities will be
- Minimum order of $10.00 applies to all
- Charges for delivery/pickup are based on
the size of the order, the distance from our
center and the amount of handling required
by our delivery personnel.
- Delivery is to ground level/main
- All rental equipment (except tents)
should be folded, stacked, bagged, crated
etc., and ready for pickup after your event.
- For sanitation purposes dishes must be
either scraped or rinsed free of food waste
and dry before they are returned.
- Click Here to see the terms and
conditions you agree to when signing our